Refund policy

Refund policy. 
READ OUR RETURN POLICY

Last updated 06/03/2024

RIGHT OF WITHDRAWAL: 
Have you changed your mind about your order?
It's okay. Send an email to ask@getsiwon.com, Please include your order details and a photograph of the item you wish to return. Our Customer Care team will explain how to proceed.

Products to be returned must be in the same condition as when received: unopened, with the original packaging and box, and within 30 calendar days. Remember! If you It is a pack, it cannot be divided, so it is necessary to return the entire pack.

In this case, you will be responsible for any shipping costs associated with the return. Once we receive the returned products, we will check that everything is correct and We will contact you to confirm that the refund has been processed. In these cases, we will refund the amount you paid within a maximum of 14 calendar days. the product(s) being returned (including, where applicable, the initial shipping costs).

The refund will be issued via the same payment method you selected when placing your order. We will not issue a refund in the following cases:

• Products damaged due to improper use or negligence.
• Products not purchased on the Website.
• Used products, whose packaging has been opened and/or tampered with.

Product warranty in case of defect or not matching the purchase reference.
If this happens, we'll handle the entire process for you, making it easy and free of charge. Send an email to ask@getsiwon.com con Please provide your order details and a photograph of what you received so we can resolve the issue quickly.
Once we receive the returned products, we will inspect them through a quality control process. If the quality control inspection confirms nonconformity or product defects, we will proceed with the return. Once the item is returned, we will contact you to confirm that the refund has been processed. In these cases, within a maximum of 14 calendar days, we will refund all expenses incurred, including: the amount you paid for the returned product(s) and, where applicable, the initial shipping costs and the return shipping costs. The refund will be issued using the same payment method as the original purchase. payment you chose when placing the order.
If, after quality control, no nonconformity or material manufacturing defect is detected, we will refund the price of the product, plus the initial shipping costs. In this case, the customer will be responsible for the return shipping costs.
may result from the return.

ORDER CANCELLATIONS AND REFUSAL

I just made a purchase, but I want to cancel it. What can I do?
If you wish to cancel your order, you must inform us as soon as possible by email to ask@getsiwon.com.

If the order has not yet been processed, we can cancel it and refund the full purchase price. However, if the order is already being processed or has been shipped and is with the delivery company, you will need to follow the return process.