Terms of service
TERMS OF SALE
Purchasing our products through the website www.getsiwon.com (hereinafter, the “Website” or “getsiwon.com”) will be governed by the following Terms of Sale.
For any questions regarding the Terms of Sale, you can contact our Customer Care team.
1. IDENTIFICATION DATA
The website, getsiwon.com, It is a domain owned by LIVE OUT SOLUTIONS, S.L. , a commercial entity incorporated under Spanish law, with registered office in Madrid, postal code 28046, Paseo de la Castellana, number 194, registered in the Commercial Registry of Madrid in Volume 40,245, Folio 190, Page number 715042, and provided with C.I.F. SIWON's business activity consists of selling cosmetic products online through the Website.
2. HOW TO BUY ON THE WEBSITE?
MINIMUM AGE
To purchase our products through the Website you must be of legal age.
PRICES
The products will be sold at the price indicated on the Website, with the price in effect at the time of order confirmation by the customer being the one in force.
All prices include applicable Value Added Tax (VAT), but exclude shipping costs, which will vary depending on the value of the products purchased and the country.
or region where the delivery must be made.
PURCHASE PROCESS
First, you'll need to choose the product or products you want. By clicking on each product, you can select the desired quantity and add them to your cart. Once you have your favorites in your cart, you can proceed to checkout and fill in your personal information.
Once you have filled in your personal details, you can indicate your shipping and/or billing address, select the shipping method, and the payment method. The personal data you enter on the Website will be processed in accordance with our Privacy Policy.
Privacy. Finally, we ask that you carefully read and accept these Terms of Sale and our Privacy Policy. Once the payment process is complete, you will receive an email confirming your order along with the invoice.
3. INFORMATION ON DOMESTIC SHIPPING
- Spain (standard shipping) 5.99€
- Spain (express shipping) 9.99€
Delivery times for domestic shipments
We understand that as a customer you expect to receive your order as soon as possible, which is why we work to deliver it to you as quickly as possible, with delivery times of 48-72 business hours within mainland Spain. However, this excludes launch periods, promotions, or special campaigns where these delivery times are not guaranteed. To find out when your order is shipped, please keep an eye on your email inbox. If you place your order on a business day before 12:00 PM, you could receive it the next business day; otherwise, the delivery time will be extended by one day. On weekends or holidays, shipments are processed on the next business day.
How does the delivery work and what should I do if I am not home on the day of delivery?
An initial delivery will be made to the indicated shipping address, and if you are absent at the time of delivery, the courier will attempt to leave a notification note in the mailbox.
It's not always possible to leave a note, as sometimes the courier can't access the building entrance or complex. After this first delivery attempt, the delegation
The delivery driver for your area will attempt to contact you to arrange a second delivery. If you are not home for the second delivery, the order will be held at the depot.
from your area so you can pick it up at the agency.If for any reason they haven't been able to contact you to arrange delivery, you can write to us at ask@getsiwon.com para that we can help you with whatever is necessary.
For shipments to the Canary Islands, customs processing may involve opening the order.
How can I track my shipment?
You can track your shipment using the link you will find in the email that confirms your order has been shipped.
What happens if my delivery address is incorrect?
We recommend that you check the address provided when placing your orders to ensure that the information is correct and complete, as it is not possible to change the address once the order has been placed.
Once the shipment has been made, there will be no additional shipping costs. If you notice any incorrect information, please contact us as soon as possible at ask@getsiwon.com. Esta Management may increase the delivery delay by an additional 24-48 hours.
4. INFORMATION ON INTERNATIONAL SHIPPING
Portugal:
Portugal (standard shipping) 5.99€
Portugal (express shipping) 9.99€
EU-1 Zone: 5.99€
Germany, Belgium, Slovakia, Slovenia, France (mainland), Netherlands (mainland), Hungary, Lithuania, Luxembourg, Poland and Czech Republic.
EU-2 Zone: 5.99€
Austria, Denmark, Ireland, Italy (mainland) and Latvia
EU-3 Zone: 19.99€
Estonia and Sweden
EU-4 Zone: 19.99€
Croatia and Finland
EU-5 Zone: 19.99€
Bulgaria, Romania and Greece
EU-6 Zone: 19.99€
France (Corsica) and Italy (Sicily)
To find out when your order is shipped, please keep an eye on your email inbox. Orders placed on weekends or holidays are processed the next business day. For any questions, please write to us at ask@getswion.com
Holidays
These are non-working days at our logistics center. Orders are not processed on these days, therefore they will be delayed until the next working day. We apologize for the inconvenience.
January: 1st and 6th
March: 19th
May: 1st and 2nd
August: 15th
October: 12th
November: Day 1
December: days 6, 8 and 25
5. INFORMATION ON PAYMENT METHODS
Payment is made in the last step of the purchase process, after entering all card details and completing the order.
Payment options
You can pay for your order with Visa, MasterCard, American Express, and PayPal. If for any reason you are unable to complete your order or there is an error, please write to us at ask@getsiwon.com, We're always on the other side to help you.
Once you have completed the corresponding steps, you will be
You will be redirected back to the SIWON website, where you will see an order completion message. At this point, the amount of your order will be deducted from your bank account or card, and you will also receive an order confirmation email.
6. RIGHT OF WITHDRAWAL: READ OUR RETURNS POLICY
Last updated 06/03/2024
Have you changed your mind about your order?
It's okay. Send an email to ask@getsiwon.com, Please include your order details and a photograph of the item you wish to return. Our Customer Care team will explain how to proceed.
Products to be returned must be in the same condition as when received: unopened, with the original packaging and box, and within 30 calendar days. Remember! If you
It is a pack, it cannot be divided, so it is necessary to return the entire pack.
In this case, you will have to cover any shipping costs that may arise from the return.Once we receive the returned products, we will check that everything is correct and
We will contact you to confirm that the refund has been processed. In these cases, we will refund the amount you paid within a maximum of 14 calendar days.
the product(s) being returned (including, where applicable, the initial shipping costs).
The refund will be issued via the same payment method you selected when placing your order. We will not issue a refund in the following cases:
- Products damaged due to improper use or negligence.
- Products not purchased on the Website.
- Used products, whose packaging has been opened and/or handled.
Product warranty in case of defect or not matching the purchase reference
If this happens, we'll handle the entire process for you, making it easy and free of charge. Send an email to ask@getsiwon.com con Please provide your order details and a photograph of what you received so we can resolve the issue quickly.
Once we receive the returned products, we will inspect them through a quality control process. If the quality control inspection confirms nonconformity or product defects, we will proceed with the return.
Once the item is returned, we will contact you to confirm that the refund has been processed. In these cases, within a maximum of 14 calendar days, we will refund all expenses incurred, including: the amount you paid for the returned product(s) and, where applicable, the initial shipping costs and the return shipping costs. The refund will be issued using the same payment method as the original purchase.
payment you chose when placing the order.
If, after quality control, no nonconformity or material manufacturing defect is detected, we will refund the price of the product, plus the initial shipping costs. In this case, the customer will be responsible for the return shipping costs.
may result from the return.
7. ORDER CANCELLATIONS AND REFUSAL
I just made a purchase, but I want to cancel it. What can I do?
If you wish to cancel your order, you must inform us as soon as possible by email to ask@getsiwon.com.
8. INFORMATION ON THE PROCESSING OF PERSONAL DATA
If you want to know how we process the personal data we collect through the Website, you can consult our Cookies Policy and our Privacy Policy.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
These Terms and Conditions of Sale shall be governed by and construed in accordance with Spanish law. However, the law of your country of residence may contain more favorable rules, which you may choose to apply. For the resolution of any disputes that may arise from the interpretation, validity, or enforcement of these Terms and Conditions of Sale, if you are a resident or citizen of the European Union, you may use the European Commission's Online Dispute Resolution Platform.
European, via the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
Alternatively, you may also go to the Courts and Tribunals of Justice that are competent in accordance with the provisions of the applicable legislation.
Purchasing our products through the website www.getsiwon.com (hereinafter, the “Website” or “getsiwon.com”) will be governed by the following Terms of Sale.
For any questions regarding the Terms of Sale, you can contact our Customer Care team.
1. IDENTIFICATION DATA
The website, getsiwon.com, It is a domain owned by LIVE OUT SOLUTIONS, S.L. , a commercial entity incorporated under Spanish law, with registered office in Madrid, postal code 28046, Paseo de la Castellana, number 194, registered in the Commercial Registry of Madrid in Volume 40,245, Folio 190, Page number 715042, and provided with C.I.F. SIWON's business activity consists of selling cosmetic products online through the Website.
2. HOW TO BUY ON THE WEBSITE?
MINIMUM AGE
To purchase our products through the Website you must be of legal age.
PRICES
The products will be sold at the price indicated on the Website, with the price in effect at the time of order confirmation by the customer being the one in force.
All prices include applicable Value Added Tax (VAT), but exclude shipping costs, which will vary depending on the value of the products purchased and the country.
or region where the delivery must be made.
PURCHASE PROCESS
First, you'll need to choose the product or products you want. By clicking on each product, you can select the desired quantity and add them to your cart. Once you have your favorites in your cart, you can proceed to checkout and fill in your personal information.
Once you have filled in your personal details, you can indicate your shipping and/or billing address, select the shipping method, and the payment method. The personal data you enter on the Website will be processed in accordance with our Privacy Policy.
Privacy. Finally, we ask that you carefully read and accept these Terms of Sale and our Privacy Policy. Once the payment process is complete, you will receive an email confirming your order along with the invoice.
3. INFORMATION ON DOMESTIC SHIPPING
- Spain (standard shipping) 5.99€
- Spain (express shipping) 9.99€
Delivery times for domestic shipments
We understand that as a customer you expect to receive your order as soon as possible, which is why we work to deliver it to you as quickly as possible, with delivery times of 48-72 business hours within mainland Spain. However, this excludes launch periods, promotions, or special campaigns where these delivery times are not guaranteed. To find out when your order is shipped, please keep an eye on your email inbox. If you place your order on a business day before 12:00 PM, you could receive it the next business day; otherwise, the delivery time will be extended by one day. On weekends or holidays, shipments are processed on the next business day.
How does the delivery work and what should I do if I am not home on the day of delivery?
An initial delivery will be made to the indicated shipping address, and if you are absent at the time of delivery, the courier will attempt to leave a notification note in the mailbox.
It's not always possible to leave a note, as sometimes the courier can't access the building entrance or complex. After this first delivery attempt, the delegation
The delivery driver for your area will attempt to contact you to arrange a second delivery. If you are not home for the second delivery, the order will be held at the depot.
from your area so you can pick it up at the agency.If for any reason they haven't been able to contact you to arrange delivery, you can write to us at ask@getsiwon.com para that we can help you with whatever is necessary.
For shipments to the Canary Islands, customs processing may involve opening the order.
How can I track my shipment?
You can track your shipment using the link you will find in the email that confirms your order has been shipped.
What happens if my delivery address is incorrect?
We recommend that you check the address provided when placing your orders to ensure that the information is correct and complete, as it is not possible to change the address once the order has been placed.
Once the shipment has been made, there will be no additional shipping costs. If you notice any incorrect information, please contact us as soon as possible at ask@getsiwon.com. Esta Management may increase the delivery delay by an additional 24-48 hours.
4. INFORMATION ON INTERNATIONAL SHIPPING
Portugal:
Portugal (standard shipping) 5.99€
Portugal (express shipping) 9.99€
EU-1 Zone: 5.99€
Germany, Belgium, Slovakia, Slovenia, France (mainland), Netherlands (mainland), Hungary, Lithuania, Luxembourg, Poland and Czech Republic.
EU-2 Zone: 5.99€
Austria, Denmark, Ireland, Italy (mainland) and Latvia
EU-3 Zone: 19.99€
Estonia and Sweden
EU-4 Zone: 19.99€
Croatia and Finland
EU-5 Zone: 19.99€
Bulgaria, Romania and Greece
EU-6 Zone: 19.99€
France (Corsica) and Italy (Sicily)
To find out when your order is shipped, please keep an eye on your email inbox. Orders placed on weekends or holidays are processed the next business day. For any questions, please write to us at ask@getswion.com
Holidays
These are non-working days at our logistics center. Orders are not processed on these days, therefore they will be delayed until the next working day. We apologize for the inconvenience.
January: 1st and 6th
March: 19th
May: 1st and 2nd
August: 15th
October: 12th
November: Day 1
December: days 6, 8 and 25
5. INFORMATION ON PAYMENT METHODS
Payment is made in the last step of the purchase process, after entering all card details and completing the order.
Payment options
You can pay for your order with Visa, MasterCard, American Express, and PayPal. If for any reason you are unable to complete your order or there is an error, please write to us at ask@getsiwon.com, We're always on the other side to help you.
Once you have completed the corresponding steps, you will be
You will be redirected back to the SIWON website, where you will see an order completion message. At this point, the amount of your order will be deducted from your bank account or card, and you will also receive an order confirmation email.
6. RIGHT OF WITHDRAWAL: READ OUR RETURNS POLICY
Last updated 06/03/2024
Have you changed your mind about your order?
It's okay. Send an email to ask@getsiwon.com, Please include your order details and a photograph of the item you wish to return. Our Customer Care team will explain how to proceed.
Products to be returned must be in the same condition as when received: unopened, with the original packaging and box, and within 30 calendar days. Remember! If you
It is a pack, it cannot be divided, so it is necessary to return the entire pack.
In this case, you will have to cover any shipping costs that may arise from the return.Once we receive the returned products, we will check that everything is correct and
We will contact you to confirm that the refund has been processed. In these cases, we will refund the amount you paid within a maximum of 14 calendar days.
the product(s) being returned (including, where applicable, the initial shipping costs).
The refund will be issued via the same payment method you selected when placing your order. We will not issue a refund in the following cases:
- Products damaged due to improper use or negligence.
- Products not purchased on the Website.
- Used products, whose packaging has been opened and/or handled.
Product warranty in case of defect or not matching the purchase reference
If this happens, we'll handle the entire process for you, making it easy and free of charge. Send an email to ask@getsiwon.com con Please provide your order details and a photograph of what you received so we can resolve the issue quickly.
Once we receive the returned products, we will inspect them through a quality control process. If the quality control inspection confirms nonconformity or product defects, we will proceed with the return.
Once the item is returned, we will contact you to confirm that the refund has been processed. In these cases, within a maximum of 14 calendar days, we will refund all expenses incurred, including: the amount you paid for the returned product(s) and, where applicable, the initial shipping costs and the return shipping costs. The refund will be issued using the same payment method as the original purchase.
payment you chose when placing the order.
If, after quality control, no nonconformity or material manufacturing defect is detected, we will refund the price of the product, plus the initial shipping costs. In this case, the customer will be responsible for the return shipping costs.
may result from the return.
7. ORDER CANCELLATIONS AND REFUSAL
I just made a purchase, but I want to cancel it. What can I do?
If you wish to cancel your order, you must inform us as soon as possible by email to ask@getsiwon.com.
8. INFORMATION ON THE PROCESSING OF PERSONAL DATA
If you want to know how we process the personal data we collect through the Website, you can consult our Cookies Policy and our Privacy Policy.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
These Terms and Conditions of Sale shall be governed by and construed in accordance with Spanish law. However, the law of your country of residence may contain more favorable rules, which you may choose to apply. For the resolution of any disputes that may arise from the interpretation, validity, or enforcement of these Terms and Conditions of Sale, if you are a resident or citizen of the European Union, you may use the European Commission's Online Dispute Resolution Platform.
European, via the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
Alternatively, you may also go to the Courts and Tribunals of Justice that are competent in accordance with the provisions of the applicable legislation.